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Privacy Policy

MekongRoom.com operates by Signatures of Asia Co. Ltd

We thank for your trust that place in us, at Mekongroom.com we commites to safe-guard your privacy, personal data and serve only for hotel booking purposes.

This policy is applies to all transaction made on our site, mobile app.

Collection, Use and Disclosure of information

MekongRoom.com will collect the Personal Information that you voluntarily provide such as:

  • Your contact information: name, telephone number, email address, postal address, etc.
  • If you wish to make the Booking for someone else, we will request Personal Information and travel preferences about that individual as well. And for any update about that booking will be able to make through your account only.

We will use your Personal Information collected on our site for purposes including:

  • To process and facilitate bookings;
  • To provide you with the best care in each Accommodation you have booked;
  • To provide you with travel-related information as well as personalized mailings (electronic or otherwise) or other communications that you consent to receive;
  • Where you have requested it or in accordance with privacy laws, to provide you with information relating to MekongRoom.com or promotional details about products and services that may be of interest to you; and
  • To comply with prevailing applicable laws and for any lawful purpose.

To fulfill the above purposes, your Personal Information will be shared (full-partly) within the MekongRoom.com team, Bankers and your Booking Hotels only. 

Note: MekongRoom.com do not store customer credit card data in its database system.

Protecting Your Personal Data

To prevent unauthorized access, we maintain reasonable physical, electronical and organizational procedures to protect Personal Data against accidental or unlawful destruction or accidental loss, alteration, or unauthorized disclosure or access. To protect credit card transactions, MekongRoom.com currently uses Secure Socket Layer (SSL) technology to encrypt credit card information during transaction and operated by international bank.

How we use your information

MekongRoom.com uses the information we collect about you for the following general purposes: for registration and to manage your account, including to allow your access to and use of our site; to communicate with you in general, including to provide information about Mekong Room and invitations from the MekongRoom.com community; to enable us to publish your reviews, forum posts, and other content to the MekongRoom.com community; to facilitate your booking of accommodation reservations; to respond to your questions and comments; to measure interest in and improve our services, and Website; to notify you about special offers and services available from us or our partners that may be of interest to you; to otherwise customize your experience with MekongRoom.com, including customizing the ads shown to you; to solicit information from you, including through surveys; to resolve disputes or troubleshoot problems; to prevent potentially prohibited or illegal activities; to enforce our Terms of Use; and as otherwise described to you at the point of collection.

With whom we share your information

MekongRoom.com may share your Personal Data with third parties we appoint to perform services on our behalf, such as web hosting, data analysis, marketing our products and services, also on websites of such third parties, handling credit card transactions and to otherwise providing you with customer service. All such third parties will be under an obligation to maintain the security and confidentiality of the Personal Data, and to process the Personal Data only in accordance with our instructions.

In some cases, MekongRoom.com may require that you transact directly with a third party to obtain services, or when you use the Site to reserve a hotel room or obtain another product or service, we may provide your Personal Data to that hotel or other involved third party.

Security Policy for the Personal Information

User's personal information is thoroughly protected by password. MekongRoom.com committes to protect personal information from the use without permission by using the latest security technology.

Use of Cookies

MekongRoom.com saves users' information and uses cookies on occasion for providing services adapted to the users. Cookies are text files installed in user's hard disk by website's server. You can accept or reject Cookies by setting your web browser.

Children

MekongRoom.com does not share the information of the children under the age of 18 with anyone or send commercial e-mail to them. If a legal representative of a child under the age of 18 requests Mekong Room to see or correct children's personal information, or withdraw the consent, then MekongRoom.com will respond immediately.

Feedback welcome

If you have suggestion or complaints about the MekongRoom.com, contact us at the following address:

Signatures of Asia Co.,Ltd
# 5A, Street 388, Sangat Toul Svay Prey II, Khan Chamkamorn, Phnom Penh, Cambodia.
Tel : (+855) 23-997 178
Email : agency@mekongroom.com   

MekongRoom.com will do whatever possible to resolve any complaints, suggestion as soon as possible.

*The Privacy Policy continues in effect from September 30, 2014.